• All Industrial Computer Systems are covered by a 5 Year Limited Warranty.
  To obtain an RMA Number, please call us at 908-931-1200 and ask for RMA Dept.
   
  TECH SUPPORT OPTIONS
   
• Enterprise, International, Branded and Government Customers:  Login to your PSI Account
• All Customers- for Technical Support by phone: 908-931-1390. 9-8 eastern USA.
• For Technical Support by email: click here and send us your request. Requests responded to in 12-24 hours by email
• 911 Emergency Technical Support by phone requiring immediate resolution: 908-917-0985
• Security Issues or refresh downloads of Security software: click here   (password required!)
• For all drivers by web: click here  for our driver locator page
• For White Papers on Major Technical Issues: click here
• For Intel ICA and Media Processing White Papers: click here (at bottom of page)
• For Power / Wiring Emergencies or Tele-Data Cabling issues, please email us here or if requiring immediate attention:  a) If a disaster situation, call your local 911/police for assistance.  b) If a business disruption due to power outage or wiring discontinuity of any kind, call us at 908-917-0985.

ABOUT US

    Industrial Computer Systems is an Original Equipment Manufacturer (OEM), Systems Integrator (SI) and Software Systems House.  ICS originated as CSS Labs in 1984. It is presently owned and operated in New Jersey by CompAmerica.  Known for longevity and extreme reliability, all ICS full system products are backed by a 5 Year Warranty.  We build and sell custom hardware, hardware and software, branded turnkey and OEM Industrial Computer Systems.  We integrate industrial PCs, tiny PCs which we fabricate in the USA & offshore. We sell rugged laptops manufactured by Panasonic and other companies. We also supply CompAmerica's Mobil*star laptops, CompAmerica's "rugged/reliable" pcs, and other kinds of industrial computer systems and networking / communications.  We develop systems for every environment: Space, Undersea, Hazardous, Extended Duty, Office, Warehouse, Manufacturing Floor, Dirty, Clean, Warfare, and Long Drop environments included.  We also develop and program turnkey applications for major government and corporate clients.  We use the best original product subassemblies manufactured to exacting standards. We integrate the individual products used in the end projects, build and install the networks, and the application software that makes the projects run.   Such includes TAMs, PLCs, Electronics Assembly, as well.  We are a general member of the Intel Communications Alliance.

    ICS is forging new territory in building one up turnkey computer systems made entirely inside the United States from, in the majority of cases, USA manufactured components and software, too.  We employ board building, circuit design and in circuit testing and quality assurance facilities where needed.  In many cases on mainstream products we use high quality sources, instead of just outsourcing to offshore sources, we design engineer and integrate computer systems to custom specification from scratch.  We use existing processes we'd evolved over the course of two decades so that our systems adhere to high standards of quality, using a combination of house developed technologies, and backplanes/SBCs made by highly thought of suppliers in our industry. 

    As a result, we have consistently produced a finer quality of computer system than available through a combination of offshore sources alone, for those more rigorous industrial computing exercises where better quality is needed than raw mass manufacture can ever produce: higher tolerances, more principled operation, longer life, and greater ruggedness than offshore OEM computers.

EXAMPLES OF OUR TURNKEYS

    Clearly, while we produce individual or volumes of fully integrated custom industrial computer systems, both standalone and clustered server computers, and controller computers, we also service and maintain them.  And, when it comes to supporting our Branded customers, our forte is the turnkey system.  Our turnkey solution takes on several forms.  There are "self sufficient products" which we make available in OEM White Box and Branded Format, which incorporate the platform, os, peripherals and adapters, comm gear, and application software.  Then there are the "Enterprise Reseller Products", which similar to the SSPs, also include a brand name's own support and documentation / asset management requirements. 

    Then there are the "Turnkey Systems and Network Projects" which can range from a single Hospital's voice processor, to an entire Nation's national security port of entry and exit authentication, watchlist and management system.  In between, are the Militarized and Aerospace Turnkeys, which either end up being delivered to the Government in quantity or to the Aerospace or Military products contractors, in volumes that suit their order requirements.

The following are a few examples.

    We have developed some of the most sophisticated high-headroom application systems presently found on Industrial Computer platforms.  The purpose for using high reliability and high availability designed Industrial Computer Systems, is to insure they last a minimum of 5 years intact, and longer, and to insure that they can be used every day in day out, without downtime and with a minimized risk of loss of data.  Aside from high end RAID configurations (ADOBE .PDF) for reliability, we also support Very Fault Tolerating Architecture (VFTA) for immeasurable safety in system function.

To date, we've integrated over 150 application systems.  Here are a few examples.

a) MP™.  Advanced Fingerprint processing system for Enterprises.  This system can accept up to 100,000 new employees for screening, manages enrollment, and other aspects of corporate security. Based on a Dual Xeon SBC and individual Fingerprint/Handprint Terminals, a more advance version for Port of Entry and National Security applications capable of accepting up to 1,000,000 new print-sets per month is planned using advanced supercomputing technology.

b) DigiTeliverance™.  Digital Television in the 21st Century is going SecureIP-II !!  Our DTS system can interface with any satellite relay system, cable system and/or high speed internet of at least 440kbps without loss.  Using the latest, powerful Media Control and Digital Rights Content Management technology from companies like Microsoft Corporation, it enables TV viewers to connect via Internet or Internet to a globally sourced supply of Movies, TV Content, Digital Radio and Web Casting, for error free, no loss, no congestion viewer entertainment. DigiTeliverance™ is designed to scale modularly and is as capable delivering DTS-21st Century to an entire nation the size of the USA as it would be providing for a single Resort Hotel or small community.

c) Vocallix™.   Digital Switching Technology, Vocallix™ carries voice and data in the gigibit and above channel marketplace.  Supporting up to 255 PBX connections or 255 Cable/DSL connections, a single Vocallix™ switch can record audio and video, store customer inquiries, and switch simultaneous DSL, CABLE or IP Telephony or Video Telephony Conferencing in a point A to B or many A to many Bs using a Fibrax™ network that can interconnect, at 255 ports at a time, an array of Vocallix™ switches adhereing to SS7, ATM, DSL, Cable, POTS and Digital Mux (23B + D) standards without the burdens of traditional switching cost.  Variations include the Insured Vocallix™, a system for making audio records as suitable for large Court Systems as it is for Hospitals, Government Vocallix™ where backup copies of audio transactions must be retained in storage for future reference, and Law Enforcement Vocallix™ where audio and video records from inbound 911, switchboard or remote camera transmitters must be stored, forwarded and even basic image recognition or audio recognition of threats or incidents reported.

INTEL Communications Alliance

In 2004, we joined the Intel Communications Alliance as a general member.

The Intel® Communications Alliance is a community of communications and embedded developers and solutions providers committed to the development of modular, standards-based solutions based on Intel technologies.  For more info, click here.

We have already delivered one Pentium 4-M based SBC, and are working on delivery of Pentium-M embedded / 90 nm based low power consumption embedded CPU technology (story...). We are on the verge of delivering, and are readying, soon to be announced SBCs based on Intel's newest advance in 64-Bit Pentium technology, the LGA-775/PCI-express based Intel P4 5xx/6xx CPUs. These new 64-Bit SBCs, available soon, will be binary backwards compatible with all prior P4, Pentium M and Celeron SBCs and thereby will run the same OS's and applications, retaining our customers' investment in Software Applications. For more info about embedded P4 computing, click here.

We have added to our product line and begun shipping new Intel Communications / Network Processor boards for use with various configurations of systems (story...), in addition to the many other solutions we offer.