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Lifetime Software Limited Warranty:
The standard warranty on software developed by Industrial Computer
Systems covers the function of the system for the life of the
project, without any special terms or conditions, except as follows.
a) Source Code, Know How and binary executables shall remain the
property of ICS at all times. b) In the event hardware is
mutually determined to require upgrade, replacement, amendment or
modification, a suitable Statement of Work will be defined that
identifies a billable "product enhancement or redevelopment
agreement', which shall govern the price and services provided in
connection thereto. Modifying said Warranty: the warranty
provided BY the original manufacture of any software product
purchased by us from any third party for use within said projects,
shall govern the service and warranty terms and conditions of said
derivative works.
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Five (5) Year Parts
Replacement / Repair and Labor Coverage: The
standard Industrial Computer Systems 5 Year Limited Warranty covers
parts and labor repair or replacement (at the sole discretion of our
Company) on a return to factory basis. It covers the Casings,
Housings, Passive or Active Industrial Computer Systems Backplane,
the Single Board Computer assembly (SBC) [but not the CPU or MEMORY
Panels, see below] and any Adapters or Mezzanine Boards we supply,
along with products marked with the distinctive "5 Year Limited
Warranty" Label as part of their Serial Number Tag.
The limited warranty does not include the LCD Panel, CPU, Hard Drive
or other storage peripherals, the Keyboard, Touch screen or
Mouse / Mouse pad each of which each have their own limited warranty
described in the documents shipped with your system. Software
is not covered under this warranty. It is covered elsewhere in
your system contract.
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Other parts not covered
above have their own limited warrantees. For example:
a. Intel Retail Boxed
CPUs are warranted for 3 Years from date of shipment by Intel
b. Most DDR Memory Dimms
supplied by us have a Lifetime Warranty
c. Hard Disk Drives bear
the Manufacturer's Warranty supplied by the original equipment
manufacturer, for example: most Seagate Hard Drives have a 3 Year
from date of manufacturing Limited Warranty
d. Consumable parts such
as LCD Screens, KVMs, Touchscreens, Keyboards, Mice and Mousepads,
etc. are covered by the Limited Warranty shipped in writing with
your system, or for 1 year if otherwise not described.
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Power Supplies have a
limited warranty of one (1) year unless otherwise specified in
your invoice or in documents shipped with your systems.
Batteries have a 60 day replacement only warranty from date of
shipment. Replacements may be purchased out of warranty if
they are available.
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We reserve the right to
repair or replace the components defined in section 1 above, for a
period not to exceed 5 years from the ship date of the system to our
customer.
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At no time do we guarantee
that the exact same identical parts will be available to upgrade or
repair any system, unless otherwise contracted for by the customer,
for a period greater than 36 months after the day we first offer
said product. Furthermore, in the case of INTEL CPUs and Third
Party Disk Drives and other parts, those parts' availability are
controlled by the firms who manufactured them and such their
availability is entirely outside of our control. We will make
a best effort to replace damaged parts with equal OR BETTER like
parts. In the event of discontinuation of parts by suppliers
we are not responsible for their replacement, however, will at our
sole discretion offer the customer an upgrade in replacement of the
necessary component "set", less the cost of the failed components it
would have been our responsibility to replace under the terms of
this warranty. If a CPU type is no longer available from
Intel, the customer may have to purchase a matching replacement SBC
and RAM, for example, from us, and obtain the CPU from Intel it
chooses to replace the malfunctioning CPU with.
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We do not warranty in any
manner, third party parts customers purchase for use in our
systems.
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In the event of excess wear
and tear, we will repair the damaged unit or replace it at the
cost of parts that failed plus labor at the then prevailing hourly
rate. The term "excess wear and tear" refers to use of the
system in a manner that would otherwise damage it, cause it to fail
in an unexpected manner, or which is not expressly approved by us.
That includes use in poor quality power grids, in hazardous areas
without appropriate protective coverings we supply and warranty,
open, in contact with fluids or gasses, when dropped, when used
onboard transportation systems and not adequately reinforced or
suspended in accordance with our design and implementation advice
and rules, and other cases of accidental, catastrophic, acts of war
or God, natural disaster or otherwise customer misuse of the
product. When you return goods to us, they must be packed in
their original packing materials, or suitable replacements purchased
from us, and shipped by an authorized shipping company in an
appropriate manner. They must be returned covered by shipping
damage insurance sufficient to repair or replace the RMA shipment.
Cost of shipment to us for repair and return to the customer upon
repair is the responsibility of the customer, the sole exception
being the case of merchandise damaged intransit by the shipper,
being the shipper's insurer's responsibility, and/or when a unit is
received DOA and can not be repaired without it's return. In
the latter case, return shipping is our responsibility inside
Continental USA (CONUS). All shipping, handling and insurance
charges on original shipment are the responsibility of the customer.
All shipping, handling and insurance charges on original shipment or
RMA shipment to or from our repair depot for customers outside of
continental USA are the sole responsibility of the customer.
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To insure continuity, the
Customer must obtain a "Return to Manufacturing Authorization
Number" (RMA Number) from our RMA Depot by phone or email prior to
shipping a unit back to us for repair. Any parts not supplied
by us, should be removed from the system prior to shipment, unless
otherwise arranged for.
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This Limited Warranty shall not be construed
to imply any provision of services on the customer's premises, nor
shall extend beyond the given time limits for any reason. THIS
LIMITED WARRANTY DOES NOT EXPRESSLY PROVIDE NOR BY IMPLICATION
PROVIDE ANY GUARANTY OF MERCHANTABILITY NOR FITNESS OF THE PRODUCT,
WHICH IS SOLD ON AN AS IS BASIS. CUSTOMER USAGE INCLUDING BUT
NOT LIMITED TO INSERTION OF PARTS NOT SUPPLIED BY US INTO THE
SYSTEMS, DISASSEMBLY BY ANYONE OTHER THAN OUR AUTHORIZED SERVICE
TECHNICIANS, OR INAPPROPRIATE OR IMPROPER USAGE OF THE SYSTEMS, OR
FAILURE TO CONSULT WITH US REGARDING THE USAGE OF THE SYSTEMS, OR
THE COMPONENTS THEREOF, INCLUDING BUT NOT LIMITED TO USE WITH POOR
POWER SUPPLIES, POOR SIGNAL LEVELS, OR INADEQUATE PROTECTION IN THE
USAGE ENVIRONMENT COULD VOID THE ABOVE WARRANTY AT OUR SOLE
DISCRETION. Notwithstanding the foregoing terms, we shall
endeavor to accommodate any reasonable situation the customer faces
in use of these systems and shall attempt in all situations to apply
the 5 Year Limited Warranty to each incident as arises. In all
applicable cases of law, the herein 5 Year Limited Warranty, and all
sales, equipment, services and software supplied by us shall be
governed under the general business law of the State of New Jersey
in all jurisdictional and judicial matters.
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For more information about our 5 Year Limited
Warranty, please contact the company.
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